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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dan Westhefer

April 17, 2024

5  out of  5 rating by Dan Westhefer
"Love the high level of engagement and entertaining social media. But the bottom line is great service at a great price. Julie is always super helpful and knowledgeable and AWESOME 😀."
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Jessica Hogan

April 15, 2024

5  out of  5 rating by Jessica Hogan
"Greg is such a friendly smart guy!"
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Terry Kelly

April 10, 2024

5  out of  5 rating by Terry Kelly
"The HRSF team helped my Mom (83) during her recent move. They were able to provide two policies (Home / Auto) while saving her money monthly. A smooth process!"
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Angie Volkmer

April 10, 2024

5  out of  5 rating by Angie Volkmer
"I worked with Melissa on my life insurance needs. She was extremely knowledgeable and gave me all the information I needed to make an informed decision. Her follow up and customer service are excellent! If you need any type of insurance, reach out to Melissa and she’ll help you make the best decision."
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Michelle Walker

April 9, 2024

5  out of  5 rating by Michelle Walker
"I let my coverage laps, and the agent that helped me get reinstated explained exactly what I was paying for."
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Christian Dixon

April 5, 2024

5  out of  5 rating by Christian Dixon
"Friendly service and very helpful when finding the right coverage!"
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britynn ferguson

April 5, 2024

5  out of  5 rating by britynn ferguson
"They helped me every step of the way. Great communication and customer service!"
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David & Laura Bolton

April 5, 2024

5  out of  5 rating by David & Laura Bolton
"When we lived in Missouri, we trusted Houston with all of our policies, he insured our home and our cars. When we moved out of state, we wished Houston and his team had moved with us! Houston is an incredible person and continues to support his community through different outreach opportunities. Perhaps he has egged your house at Easter or you've received a free meal while working a shift in the hospital. Houston has ALWAYS shown his love for others through his actions and his care for his customers."
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Shelby Rogers

April 5, 2024

5  out of  5 rating by Shelby Rogers
"Purchasing life insurance can be somewhat stressful. It was a pleasure working with Melissa, she was patient, knowledgeable, and able to provide answers to all of my questions. I regret wasting time with other agents. I should’ve started with Melissa… As they say, I saved the best for last!"
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Gregory Miranda

April 5, 2024

5  out of  5 rating by Gregory Miranda
"Houston is a master at his craft and he is the best agent I know! He helped my family and I secure very important home and auto coverage including life insurance as well! Very personable and intelligent. I would only refer people to his agency."
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jacob freers

April 5, 2024

5  out of  5 rating by jacob freers
"I highly recommend Houston as your insurance agent! Houston is very knowledgeable about insurance and makes sure you get the coverage you need! This is also true about his team. Highly motivated people that are willing to help you get the coverage you need! Furthermore, Houston is engaged in the community and is always giving back and taking opportunities to engage with his clients and future insureds."
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Sadler Wenich

April 5, 2024

5  out of  5 rating by Sadler Wenich
"Super friendly and has the best prices!"
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Brianna Lancaster

April 5, 2024

5  out of  5 rating by Brianna Lancaster
"Absolutely the best! Always super helpful! Went in to get insurance for my new car, and was done within 30 minutes! Always super friendly and love being greeted by Winston!"
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Kaylie Westhefer

April 5, 2024

5  out of  5 rating by Kaylie Westhefer
"This office has been so helpful! Houston’s team has helped educated me on what insurance is so that I have a better understanding of how I’m protected and what I pay for each month. They do some much for their customers and community! Highly recommend this office!"
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Chrissy Atchison

April 5, 2024

5  out of  5 rating by Chrissy Atchison
"I highly recommend Houston Richards State Farm!! Houston is a great person that would give you the shirt of his back. He is an honest and straightforward man of good character, the kind of person you would want on your side when dealing with insurance!"
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Jacob Dye

April 5, 2024

5  out of  5 rating by Jacob Dye
"State Farm, Houston Richards offers exceptional life insurance coverage. Their policies provide comprehensive protection and peace of mind for individuals and families. The agents are knowledgeable, helpful, and guide you through the process with professionalism. Whether you're looking for term or whole life insurance, State Farm delivers reliable coverage tailored to your needs. Overall, highly recommended for those seeking trustworthy life insurance."
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Christina Daniel

April 5, 2024

5  out of  5 rating by Christina Daniel
"If you’re looking for an insurance agent Houston and his entire team are great! They truly care about your individual needs and are so friendly and helpful. Highly recommend!"
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Angela Mancuso

April 5, 2024

5  out of  5 rating by Angela Mancuso
"Houston Richards State Farm is the best insurance company in town. My husband and I had a great experience with Houston and his team. They are extremely friendly and knowledgeable. They make you feel like family and really care about your needs."
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Outloud KC

April 5, 2024

5  out of  5 rating by Outloud KC
"I’ve used Houston Richard State Farm for Several Years now and they have yet to disappoint. From auto insurance, home insurance, to even life insurance. They are always one call away and ready to help without a doubt!"
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Sherry White

April 5, 2024

1  out of  5 rating by Sherry White
"The place is fine, that’s not what’s concerning so much as the type of people the agent supports; in no way shape or form is it acceptable for a so called upstanding law abiding citizen such as an insurance agent to provide such services to our community in public, yet support and condone child predators and their behavior behind closed doors…courthouse doors at that. So no, I would not recommend doing business with this particular State Farm agent and I would hope State Farm would also take this seriously and not want someone such as this to represent their company to the public. I’d say it sends a very confusing message since it cancels out “protecting” the communities best interests…"
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Marcus Genson

April 2, 2024

5  out of  5 rating by Marcus Genson
"Ashlee was nothing but a professional and has amazing customer service. Any questions or concerns that I was unsure of, she would reassure and elaborate thoroughly to help me understand. I definitely recommend her to assist anyone with any questions or concerns when it comes to needed a more clear understanding of Insurance. Houston Richards - State Farm is definitely the one to go with and get the service you deserve."
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Yasmine Hora

March 27, 2024

5  out of  5 rating by Yasmine Hora
"My agent really explained everything in detail for me which was refreshing, highly recommended State Farm."
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Rosie Poole

March 24, 2024

5  out of  5 rating by Rosie Poole
"Great experience. The staff are very knowledgeable and very honest in their answers, whenever I have had questions about my life insurance policy. Thank you Gregory Miranda for all of your help."
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Hannah Michelle

March 24, 2024

5  out of  5 rating by Hannah Michelle
"Gregory is definitely very passionate about insurance and helping people as much as he can! He’s very personable and truly just wants to help educate people on insurance and give them the best coverage possible to protect their family!"
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Sierra Burnam

March 22, 2024

5  out of  5 rating by Sierra Burnam
"Nice people!"