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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of James Leach

James Leach

January 10, 2025

5  out of  5
rating by James Leach
"It was awesome they treated me wonderful great experience"
We responded:
"Thank you for your kind words, James. So happy to hear that you had a great experience with us. We are thankful for your trust in us!"
Profile photo of Kylie Mullin

Kylie Mullin

January 8, 2025

5  out of  5
rating by Kylie Mullin
"We are saving over $100 a month with ADDITIONAL coverages from what we had previously. I was also welcomed with a phone call to ensure we were set up properly, which was a first! I’m excited to be apart of Houston Richards and share them with family and friends."
Profile photo of Stephanie Jordan

Stephanie Jordan

January 8, 2025

5  out of  5
rating by Stephanie Jordan
"Kaylie provided exceptional service during my call to the office. She was friendly, professional, and efficient, answering all my questions and making the process smooth and easy. I truly appreciate her help!"
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J Hart

December 26, 2024

5  out of  5
rating by J Hart
"Ashlee was so helpful and fun to work with. Following up every 6 months to check in and see if the rates made sense to switch. I finally made the switch and it was such a smooth process. She got us a great rate and she was happy to answer all of my questions."
We responded:
"Hi there!! I am so happy to hear that Ashlee has been great to work with and made the transition smooth for you. We are so happy to have you join us, and we are incredibly thankful for your trust in our office and Ashlee!"
Profile photo of Nick & Shannon Jenkins - Ear To There Travel

Nick & Shannon Jenkins - Ear To There Travel

December 19, 2024

5  out of  5
rating by Nick & Shannon Jenkins - Ear To There Travel
"Kaylie! Thank you so much for all of your help and helping us save money and getting better coverage all in one. I highly recommend!!"
We responded:
"Hey Nick! So glad we were able to help you and your family out! Its always a win when you get more for less. Thank you for the recommendation. We appreciate it!"
Profile photo of Heather Baymiller

Heather Baymiller

December 19, 2024

5  out of  5
rating by Heather Baymiller
"Julie couldn’t have been more helpful. She took care of every detail and made the entire experience stress free and simple."
We responded:
"Hi Heather. It is great to hear that you have had a simple and stress free experience with our office and Julie. Thank you for taking the time to leave this very kind review. We are very thankful for you!"
Profile photo of Shelly Caples

Shelly Caples

December 19, 2024

5  out of  5
rating by Shelly Caples
"Julie is the best!"
We responded:
"Hello Shelly! Julie is great! Thank you for taking the time to leave us a 5-star rating and review. Have a wonderful day."
Profile photo of Bickham Family

Bickham Family

December 19, 2024

5  out of  5
rating by Bickham Family
"Julie is always so helpful and cheerful. I recommend this office to anyone looking for insurance."
We responded:
"Hi there! Thank you for the recommendation and I am so glad that Julie has been so helpful. We appreciate you!"
Profile photo of Mark OAKES

Mark OAKES

December 19, 2024

5  out of  5
rating by Mark OAKES
"Julie is awesome. If you have any questions, she's your lady!!"
We responded:
"Hi Mark! We have to agree that Julie is awesome!! Thank you for the kind words, I will definitely share your review with her!"
Profile photo of Mary Davis

Mary Davis

December 17, 2024

5  out of  5
rating by Mary Davis
"I've appreciated the friendly and immediate attention to my questions and concerns."
We responded:
"Hi Mary! Thank you for taking the time to leave us a review. Your kind words mean so much to us and we are very thankful for you. "
Profile photo of Lori Ryken

Lori Ryken

December 17, 2024

5  out of  5
rating by Lori Ryken
"My home claim was handled super fast and efficiently."
We responded:
"Lori, thank you for the 5-star rating and review. I am so glad that you were satisfied with how your claim was handled. We appreciate you. "
Profile photo of Shelia Burnworth

Shelia Burnworth

December 5, 2024

5  out of  5
rating by Shelia Burnworth
"Thank you so much Julie!! Everyone have a Merry Christmas and Happy New Year's!!"
We responded:
"Sheila, Thank you for your 5 star review. We appreciate your business and trust in us! We will pass your kind words to Julie! "
Profile photo of Deb jobahoba

Deb jobahoba

November 22, 2024

5  out of  5
rating by Deb jobahoba
"Excellent service Kate is very kind and professional"
We responded:
"Thank you for the 5 star rating! We thank you for your trust in us! Welcome to our Houston Richards State Farm Family!"
Profile photo of James Walker

James Walker

November 21, 2024

5  out of  5
rating by James Walker
"Julie was awesome. She answered any questions I had and responded quickly with my new quote and I received the temporary insurance card almost instantly. I have been a member of state farm for over 20 years and Julie has been one of the best customer rep that I have dealt with."
We responded:
"James, we sure do appreciate your kind words about Julie! I am pleased to hear that you have had a positive experience with our office. Thank you for being a valued insured at Houston Richards State Farm!"
Profile photo of Joseph Schwarz

Joseph Schwarz

October 9, 2024

5  out of  5
rating by Joseph Schwarz
"I’ve had a fantastic experience with Houston Richards agency! Greg has been great to work with. He is very knowledgeable, helpful and communicative. He also had the best rates and conditions which made the experience even better! I highly recommend!"
We responded:
"Joseph, Thank you for your 5 star review! I am so glad that Greg has been so helpful! We appreciate you!! "
Profile photo of Shaun Hite

Shaun Hite

October 9, 2024

5  out of  5
rating by Shaun Hite
"Extremely Professional And Caring Employees A Very Respectful Organization They Receive 10 Stars For Outstanding Performance"
We responded:
"Thank you so much for your very kind words! We appreciate your trust and friendship!"
Profile photo of Chelsea Brown

Chelsea Brown

October 8, 2024

5  out of  5
rating by Chelsea Brown
"Houston and his team always go out of their way and get what needs to be done. EGGcellent service and quality people!"
We responded:
"Chelsea, thank you for your review! Always happy to hear when you have an EGG-cellent experience with our team! "
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teresa mcgown

October 3, 2024

5  out of  5
rating by teresa mcgown
"Excellent service. Great employees."
We responded:
"Teresa, so pleased to hear that you find our agency providing excellent service. We appreciate your kind review and thank you! "
Profile photo of Zac Harmon-McLaughlin

Zac Harmon-McLaughlin

September 30, 2024

5  out of  5
rating by Zac Harmon-McLaughlin
"Incredibly kind. Engaging and helpful! Great people."
We responded:
"Thank you, Zac! It was nice meeting with you!"
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Melvin Kerr

September 19, 2024

5  out of  5
rating by Melvin Kerr
"Fast, caring. Informative and professional"
We responded:
"Melvin, we appreciate your feedback! Thank you for the kind words!"
Profile photo of Amy Stover

Amy Stover

September 16, 2024

5  out of  5
rating by Amy Stover
"Always quick and very helpful"
We responded:
"Amy, Thank you so much for your 5 star rating and review! It means the world to us to have your support in our agency! We appreciate you! "
Profile photo of Dan Siemens

Dan Siemens

September 16, 2024

5  out of  5
rating by Dan Siemens
"Great to work with over the years."
We responded:
"Thank you for your review, Dan! "
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Kilee Andrew

September 15, 2024

5  out of  5
rating by Kilee Andrew
"Colbi was so helpful, kind and patient with me. Highly recommend using them!!"
We responded:
"Kilee, thank you for taking the time to leave our office and Colbi a 5 star rating and review. Colbi is AWESOME! "
Profile photo of Robin Stanart

Robin Stanart

September 14, 2024

5  out of  5
rating by Robin Stanart
"Kaylee is sweet as can be!!!!"
We responded:
"Robin, thank you for the five star rating. We appreciate you! "
Profile photo of Kayla Stanart

Kayla Stanart

September 14, 2024

5  out of  5
rating by Kayla Stanart
"Kaylie is amazing!!!!!!"
We responded:
"Hi Kayla! Thank you for the rating and kind words about Kaylie!"